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  • Getting prepared.
    • How to disconnect ManyChat(or other alternatives) from Instagram
    • A Professional account is required for DM automation
  • Keyword DM automation
    • 1. Connecting Instagram with Kittychat
    • 2. Adding keywords for DM automation
    • 3. Adding Auto-Comments to DM automation
    • Tips for Moving from Manychat to Kittychat
  • Troubleshooting Guide
    • If Automated DMs Are Not Being Sent, Please Check the Following:
    • Did you receive "Error - Please wait a few minutes before you try again." while connecting
    • How to Resolve Auto DM Errors Based on the Email Error Message
    • Getting a 400 Session Invalid Error When Trying to Connect Instagram?
  • Etc.
    • Changing your plan
    • How to Disconnect Your Instagram Account from Kittychat
  • Affiliate program
    • Affiliate program
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  1. Overview
  2. Troubleshooting Guide

Troubleshooting Guide

  • If Automated DMs Are Not Being Sent, Please Check the Following:

    If you're not receiving automated DMs, try these troubleshooting steps: 1. Keyword Auto DM Switch Is Turned Off Go to Instagram/Facebook Automation → Keyword & Message. Check if the Keyword Auto DM button at the top is set to "ON". 2. Man ...

  • Did you receive "Error - Please wait a few minutes before you try again." while connecting

    If you clicked the "Connect" button in the Instagram section and received the error message "Error - Please wait a few minutes before you try again." on the login pop-up, try the following solutions: Change Your Network: Switch your internet ...

  • How to Resolve Auto DM Errors Based on the Email Error Message

    When an error occurs, you’ll receive an email indicating what the issue is. Depending on the message, there are specific actions you can take. If you did not receive an error message by email but Auto DMs are no longer being sent—especially i ...

  • Getting a 400 Session Invalid Error When Trying to Connect Instagram?

    Getting a 400 Session Invalid Error When Trying to Connect to Instagram? This error is one of the most common connection issues users experience when logging into Instagram to join a campaign. Unfortunately, this issue originates from the Meta platform ...

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