✨ If Automated DMs Are Not Being Sent, Please Check the Following:
If you're not receiving automated DMs, try these troubleshooting steps:
1. Keyword Auto DM Switch Is Turned Off
- Go to Instagram/Facebook Automation → Keyword & Message.
- Check if the Keyword Auto DM button at the top is set to "ON".
2. ManyChat Connection Still Exists
- If your Instagram is still linked to ManyChat, disconnect it by following the instructions on the relevant page.
3. Instagram’s Third-Party App Message Connection Settings
- Open the Instagram app and go to your profile.
- Tap the three-line menu in the top right corner.
- Select Messages and Story Replies.
- Go to Message Requests.
- Ensure that the "Allow Access to Messages" toggle is turned ON.
4. Keyword Input Accuracy
- If the setting requires exact keyword matching, but the entered keyword contains extra text or emojis before or after it, the automation may not trigger.
- You can check this setting under Instagram/Facebook Automation → Settings.
If you’ve checked all the above and automated DMs are still not working, please email us at hello@kittychat.ai – we’ll assist you directly! 😊