3. Adding keywords for DM automation

• Click the "Keyword & Message" menu.

• Click the "+Add New" button.

  1. Choose Posts:
     First, decide whether you want to apply DM automation to a specific post or to all posts. If you choose the specific post option, you can select multiple posts. 

  2. Set Trigger Keywords:
     Next, choose whether the automation should be triggered by any keyword or a specific keyword.
     In Settings (accessible via the button next to the +Add New button), you can also specify whether the comment can include extra words or must exactly match the keyword. 

  3. Select DM Type:
     You can send either a text message or a template message.

     • Configure Template Messages:
       For template messages, you can add up to 3 buttons, each with its own follow-up message.
       You can also choose to display button-triggered messages only to followers.
       Non-followers will receive a default message set in the Settings (next to the +Add New button).

      

• To use the Automated DM feature, ensure that the switch at the top of the screen is green (enabled).

Priority Matching for Similar Keywords 

• When multiple similar keywords are registered for the same post, the most relevant keyword will trigger its respective automated DM.
• Example: If "jeans11" and "jeans112" are both registered keywords, and a user enters "jeans112," the system will send the automated DM message for "jeans112".