2. Adding keywords for DM automation
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Click the "Auto DM Triggers" menu.
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Click the "+ New" button.
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Choose Posts:
First, decide whether you want to apply DM automation to a specific post or to all posts. If you choose the specific post option, you can select multiple posts. - Set Trigger Keywords:
Next, choose whether the automation should be triggered by any keyword or a specific keyword.
In Settings (accessible via the button next to the +Add New button), you can also specify whether the comment can include extra words or must exactly match the keyword. -
Select DM Type:
You can send either a text message or a template message.-
Configure Template Messages:
For template messages, you can add up to 3 buttons, each with its own follow-up message.
You can also choose to display button-triggered messages only to followers.
Non-followers will receive a default message set in the Settings (next to the +New button).
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To use the Automated DM feature, ensure that the switch at the top of the screen is green (enabled).
Priority Matching for Similar Keywords
- When multiple similar keywords are registered for the same post, the most relevant keyword will trigger its respective automated DM.
- Example: If "jeans11" and "jeans112" are both registered keywords, and a user enters "jeans112," the system will send the automated DM message for "jeans112".