1. Connecting Instagram with Kittychat

Instagram can not be connected to more than one DM automation platform. If you're connected with Manychat or other platforms, disconnect them first. You need to disconnect them from Instagram & Facebook directly. Check this instruction. https://zuzicice-vehibiyo.eniston.com/getting-prepared/how-to-disconnect-manychat-from-instagram

Select "Integration" from the left-hand menu.
Click the 'connect' button.
A pop-up window with the Instagram login screen will appear. Log in to the Instagram account you want to connect.
When prompted to confirm the connection between Kittychat and Instagram, click the blue "Allow" button.
Once the page refreshes automatically, check the connected Instagram account by clicking "Connected account".

If you have multiple Instagram accounts in your app, ensure that you're logged into the one you want to connect with Kittychat.